Sometimes, support cannot be done over the phone. It can be frustrating, especially for the person looking for help and they are already on edge because things just aren't working they way they want. So, for those times, we offer remote support, where we can log into your computer and take care of things quickly.crossloop remote support

There are several ways to do this, with some names you may have heard of like GoToMyPC, Windows Remote Access, VNC, and any number of programs.  We use Crossloop, for no other reason than it is simple to use. The others may also be easy, but this works for us.

Support for Seven Sages Clients

Help available for email setup, assistance with web design, and tutorials for managing your website or other online presence.

I'll try to simplify the process. Most of it is self-explanatory, but sometimes a graphical tour is helpful for some.

First, lets go get that software installed from our Crossloop page. Seven Sages Crossloop Expert

CrossLoop allows you to easily share your computer screen - no access codes required. If you already have CrossLoop installed, it is just 1-click to 'Allow Access'. But, you are here because you don't have it installed. So, let's get it installed.

Installing CrossLoop

crossLoop_expert

You will see the Share Screen button.
Click the Share Screen button, and you are asked to select the amount of time the expert will have remote access to your computer.

Share Screen

Enter your name. This is only for identifying you as the computer I am connecting to. If you don't put something, even the company name, your computer will be named First Last with all the others in my console. That's just silly.

Indicate how long to give access for - from 1 hour up to 1 year. Usually, a week is good, since it allows for me to follow up as needed. You can always revoke access.
crossloop_start_share

You do NOT need to create an account, or login. That is only needed for those that might use other services of CrossLoop.

When you click 'Start', you will be brought to a download screen giving you instructions.

crossloop_download

To save you time and scrolling thru that box, I've put the basic instrucutions here. It may be different for you, depending on your browser, but it's all basically the same. 
Save File, Run to Install.

Step 1 - Click "Save File"
firefox_install_1

Step 2 - Double-click on the saved file in the Downloads window
firefox_install_2

Step 3 - Click "Run"
firefox_install_3

That's it!

Once installed, you will likely get a screen for showing the CrossLoop app, and a pop-up that asks if you should have it start with the computer.  For now, say yes.

run_at_startup

You then have the app showing.

share_code

Let me know you have it up and running. You should not have to give me the code or click connect here.
Once I see you in my console, I can start  Session, and you'll get a pop-up asking for control:
connect_yes_share

Allow the Connection: Click the "Yes" button to allow access to your PC. Your session should begin momentarily.

remote_session

sharing_screen

 Select the "Disconnect" button in the lower right hand corner of the application to end the session at any time.

You can also check settings in the tasbar:
crossloop_taskbar

Now... let's get to work.

Nothing is more expensive than trying to save a buck.